(Microsoft Security Essentials is a free program. Install Microsoft Security Essentials.Scan your computer with the Microsoft Safety Scanner to find out if you have malware installed on your computer.Change your computer’s password, change the password on your main email account, and change the password for any financial accounts, especially your bank and credit card.If you think that you might have downloaded malware from a phone tech support scam website or allowed a cybercriminal to access your computer, take these steps: What to do if you already gave information to a tech support person Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.Take the caller’s information down and immediately report it to your local authorities.Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.Ask if there is a fee or subscription associated with the “service.” If there is, hang up.Do not purchase any software or services.If someone claiming to be from Microsoft tech support calls you: How to protect yourself from telephone tech support scams Outside of the US, contact your local authorities. Learn about how to report phone fraud in the United States. Microsoft Research and Development Team (Microsoft R & D Team).Windows Technical Department Support Group.Here are some of the organizations that cybercriminals claim to be from: Once you do this, your computer and your personal information is vulnerable. Once they’ve gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. They might even guess what operating system you’re using. Telephone tech support scams: What you need to knowĬybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes. Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.Request credit card information so they can bill you for phony services.Take control of your computer remotely and adjust settings to leave your computer vulnerable. ![]() They might also then charge you to remove this software. Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. ![]() Once they have access to your computer, they can do the following: They might offer to help solve your computer problems or sell you a software license. They might also call you on the telephone and claim to be from Microsoft. Avoid tech support phone scamsĬybercriminals don’t just send fraudulent email messages and set up fake websites. ![]() Cyber-criminals are trying to steal personal bank and credit card information from you or install software on your computer that will allow them to capture data that you type in. ![]() Microsoft will NEVER contact you in this manner. Please hang up if anyone claiming to be from Microsoft calls you and wants access to your computer. We have seen an increase in this scam lately.
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